Office Updates Related To COVID-19

Greetings to all our patients and parents;

We hope this letter finds you and your family in good health. These last eight weeks have been an unprecedented test of endurance, resilience, and sacrifice for everyone. As your family committed to “shelter in place”, my staff and I thank you for making our families and the community safer through your actions.

We are reopening! We will begin seeing routine orthodontic patients on Wednesday 5/27/20. Please see our new appointment protocol at the end of this letter for more specifics. Our first day of COVID-19 shutdown was March 16th, and in general we will be scheduling your new appointment according to the order in which your previous appointment was canceled.

Patients whose appointments were canceled for March will be seen first, then April, then May. In order to see all of you as soon as possible our entire team is working longer hours and more days of the week. We appreciate your patience during this process and look forward to seeing you soon.

During the “shelter in place” period of the past few months, your team at Cook Orthodontics has still been hard at work. In addition to collaborating with colleagues and remodeling our office to facilitate social distancing, we have participated in educational webinars and updated training by experts in infection control.

While many things have changed since we last saw you, one thing has remained the same: our commitment to your safety. Our office follows infection control recommendations and mandates made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).

We constantly follow the activities of these agencies so that we are up-to-date on new rulings or guidance that may be issued.

We are also pleased to inform you that Cook Orthodontics is now offering Tele-dentistry visits by way of virtual appointments. If you choose to participate in this service, it will allow you to have certain appointments with the doctor such as preliminary exams, consultations, Invisalign appliance, and retainer checks from the convenience of your own home.

We are monitoring the COVID-19 situation carefully and are continuously working to make your visit to our office among the safest destinations of your day. Your confidence and trust are greatly appreciated.

Changes To Appointment Protocol (Please Review)

To protect you and your family, as well as our employees, the CDC and the ADA have mandated a very specific check-in procedure and appointment protocols for orthodontic offices.

When You Receive This Notification

  • Before we can schedule your next appointment, you are required to fill out the Supplemental Informed Consent Form online. You can find this form on our website by clicking on this link.
  • Once this form has been submitted our scheduling coordinators will be contacting you to arrange an appointment.

The Day of Your First & All Future Appointments

  • You will need to fill out the Supplemental Health Questionnaire online. You can find this form on our website by clicking on this link.
  • Brush your teeth at home. Remember, to be CDC compliant, we have had to close our tooth-brushing station and restrooms.
  • Wear a mask to your appointment
  • If possible, patients and parents should both bring cell phones, so that patients can call their parents after the appointment for an update from the orthodontic assistant or doctor.
  • Every person entering our office will have their temperature taken to ensure they do not have a fever – the most common symptom of COVID-19.

Arrival Protocol

  • Upon arriving, please text us at 207-620-0407 to let us know you are in the parking lot.
  • When it is time for the patient to be seen, we will text your cell phone to ask the patient to enter the office, where their temperature will be taken.
  • Note:  In accordance with CDC guidelines, except under pre-approved special circumstances, only patients who are scheduled for an appointment are permitted to enter the building.
  • The patient will be taken directly to the treatment area.
  • The patient’s scheduled procedures will be performed.

Dismissal From Appointment

  • Once the scheduled procedure has been completed, an orthodontic assistant or the doctor will review with you, via your child’s cell phone, what was done at the appointment.
  • Immediately after that, our scheduling coordinator will call you to arrange the patient’s next appointment.

Sincerely,

Dr. Thomas B. Cook
Dr. Brian T Cook